Privacy Policy

1. Introduction

Welcome to Zolmerita ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our women's fitness programs and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when:

• Registering for our fitness programs
• Subscribing to our newsletter
• Contacting us for support or inquiries
• Participating in our fitness assessments
• Using our website and mobile applications

This information may include:

• Full name and contact information (email, phone, address)
• Age, gender, and basic demographic information
• Health and fitness history (when relevant to program design)
• Emergency contact information
• Payment and billing information
• Progress photos and measurements (with your explicit consent)

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (type, operating system, browser)
• IP address and geographic location
• Website usage data and analytics
• Cookies and similar tracking technologies

2.3 Health and Fitness Data

With your consent, we may collect:

• Fitness goals and preferences
• Exercise history and limitations
• Progress tracking data
• Nutritional preferences and restrictions

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Program Customization

We use your health and fitness information to create personalized training programs that align with female physiology and your individual goals, ensuring safe and effective workouts.

3.2 Progress Tracking

Your progress data helps us adjust your program and celebrate your achievements while maintaining detailed records of your fitness journey.

3.3 Communication and Support

We use your contact information to provide program updates, answer questions, and offer ongoing support throughout your fitness journey.

4. Information Sharing and Disclosure

We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (encrypted and secure)
• Email communication platforms
• Website hosting and analytics
• Appointment scheduling systems

These providers are contractually required to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user and public safety
• Investigate potential policy violations

4.3 Emergency Situations

In case of medical emergencies during training sessions, we may share relevant health information with emergency responders or your designated emergency contacts.

5. Data Security

We implement robust security measures to protect your personal information:

5.1 Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication for staff access
• Regular security audits and monitoring
• Encrypted storage of sensitive information

5.2 Physical Safeguards

• Secure facilities with controlled access
• Locked filing cabinets for physical documents
• Clean desk policy for workstations
• Secure disposal of physical documents

5.3 Administrative Safeguards

• Staff privacy training and confidentiality agreements
• Access controls based on job responsibilities
• Regular review of privacy practices
• Incident response procedures

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request copies of your personal information
• Receive your data in a portable format
• Review how your information is being used

6.2 Correction and Updates

• Update your personal information at any time
• Correct inaccurate or incomplete data
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.4 Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Manage your communication preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant content and advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Delete all cookies when you close your browser

8. Third-Party Services

Our website and services may include links to third-party websites or integrate with external services:

8.1 Social Media Platforms

We maintain presence on social media platforms including Instagram, Facebook, YouTube, and LinkedIn. When you interact with our social media content, you are subject to those platforms' privacy policies.

8.2 Payment Processors

We use secure third-party payment processors to handle transactions. These providers maintain their own privacy policies and security standards.

8.3 Analytics Services

We use analytics services to better understand how our website is used. These services may collect information about your visits across different websites.

9. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

9.1 Retention Periods

• Active Clients: Information retained while you're actively using our services
• Inactive Clients: Basic information retained for 3 years after last interaction
• Marketing Data: Retained until you unsubscribe or opt-out
• Financial Records: Retained for 7 years as required by law
• Health Data: Retained for 7 years or as required by applicable regulations

After the retention period expires, we securely delete or anonymize your personal information.

10. International Data Transfers

We are based in Australia and primarily serve clients within Australia. However, some of our service providers may be located in other countries, including the United States and European Union.

When we transfer your personal information internationally, we ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with applicable privacy laws
• Use of providers with recognized privacy certifications
• Regular review of transfer mechanisms

11. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For clients aged 16-17, we require parental consent before providing any fitness services and collecting personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you via email if the changes materially affect your rights
• Provide a summary of key changes when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• Australian Privacy Principles (Privacy Act 1988)
• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable state and international privacy laws

If you believe we have violated your privacy rights, you have the right to file a complaint with the appropriate regulatory authority in your jurisdiction.